Guest services
How can we help?
Browse available services and submit a request. We will confirm availability as soon as possible.
Requests are not instant bookings. The property will confirm availability and respond to you directly.
Late checkout
From €20Extend your checkout time to enjoy a slower last morning. Subject to availability depending on incoming reservations.
Request by 20:00 the evening before. We confirm the same evening or by 08:00.
Taxi to airport
Approx. €25–€35We can arrange a reliable taxi to Florence Airport (Peretola) or to the train station. The driver will meet you at the door.
Request at least 3 hours in advance. We will confirm the driver and pickup time.
Wine in your room
From €18A bottle of selected Tuscan wine waiting in your room upon arrival or at any time during your stay. Pairs well with a quiet evening on the terrace.
Request at least 24 hours before desired delivery.
Restaurant reservation
ComplimentaryLet us book a table at one of our recommended restaurants. We know which places are worth the wait and can often secure a better table.
Request at least one day in advance. We will confirm the reservation details.
Extra towels
ComplimentaryNeed additional towels or a fresh set? We will bring them to your room at your convenience.
Request anytime. Delivery within 30 minutes during daytime hours.
All requests are sent to the property. For urgent matters, contact us directly.